Our Privacy Policy

Here at Christella Antoni Voice & Speech Services we take your privacy seriously and are bound by patient confidentiality laws. We will therefore only use your personal information to administer your patient record and to provide the products and services you have requested from us.

Data Processing and GDPR

As of May 2018, it is a legal requirement under the General Data Protection Regulations that we request your consent to process your data in order to deliver our service. You will therefore be asked, upon your arrival at the practice, to complete a "GDPR Data Processing Consent Form". You also have the right to withdraw any consent previously given, at any time.

The type of data that we collect includes the following:

  • Name and contact information
  • Health insurance details (if applicable)
  • Relevant medical records
  • Contact information of GP
  • Credit / debit card details

Below is a list of online services that we use to help us process your data as well as a description as to why these services are used by us.

Apple iCloud

The majority of information processing within our practice is done using technology created via Apple Inc. As such, all of the information and correspondence processed on your behalf is stored in Apple’s iCloud service. This is to ensure that files and information relevant to the practice (including contact information) is synced and up to date with various devices including laptops, desktops, smartphones and tablets for the efficient running of the practice. Apple’s own privacy policy can be located at: https://www.apple.com/uk/legal/privacy/en-ww

Acuity Scheduling

Your name and contact information as well as appointments with us are all stored and processed via acuityscheduling.com. This is to ensure efficient managing of appointments and to allow for patients to book, re-schedule and cancel their appointments online in a convenient way. The service also provides us with the means to send automated reminders via email and/or text message to help prevent forgotten appointments and therefore reduce cancellation charges for our clients. Acuity Scheduling’s own privacy policy can be located at: https://acuityscheduling.com/privacy.php

Freshbooks

Freshbooks is the online platform that we use to invoice our clients in a way that makes it easy for both ourselves and our clients to view invoices and process / manage payments. Due to the nature of invoicing, your name and contact information is shared with this service. Freshbooks’ own privacy policy can be located at: https://www.freshbooks.com/policies/privacy

iZettle

If you choose to pay for your appointments by card, you will be doing so via our chosen card payment platform, iZettle. The data collected includes card details as well as an email address linked to that card for the purposes of emailing digital copies of the receipt. Their privacy policy can be located at: https://www.izettle.com/gb/privacy-policy

Audio Recordings

On occasion, throughout your treatment we may take a recording of your voice for medical analysis purposes and to record progress. These recordings are not shared with third parties without prior consent.

Email Communications

All of our emails are sent, received and stored via ProtonMail and their servers. ProtonMail uses end-to-end encryption. This means even they cannot decrypt and read yours / our emails. As a result, encrypted emails cannot be shared with third parties. You can find their privacy policy at: https://protonmail.com/privacy-policy

Mailchimp (Additional Opt-In Only)

Should you wish to, you may opt in to being contacted regarding additional resources and services offered or recommended by ‘Christella Antoni Voice & Speech Services’. In this event, we shall add you to our mailing list which operated via MailChimp. The data collected by them in this instance includes you name and email address. Their privacy policy can be found at: https://mailchimp.com/legal/privacy/

If you have any further questions with regard to how we process your information - then please do not hesitate to get in contact with us via email at voice@christellaantoni.co.uk